FAQ
FAQ for Bluetooth Earphones, Speakers, Wireless Microphones & Audio Mixer
1. Product & Technical Specifications
Q1: What Bluetooth versions do your devices support?
A: Our products support the latest Bluetooth 5.3/5.2 (varies by model), ensuring stable connections, low latency, and compatibility with iOS, Android, and Windows devices.
Q2: What is the battery life of your wireless devices?
A: Earphones: 6-10 hours playback (single charge), 30-40 hours with charging case.
Speakers: 12-24 hours (depending on volume).
Microphones: 8-12 hours continuous use.
Q3: Are your products waterproof?
A: Yes! Select models meet IPX7/IPX5 waterproof ratings (splash-proof, rain-resistant). Check product details for specific certifications.
2. Customization & OEM/ODM Services
Q4: Can you customize packaging, logos, or product designs?
A: Absolutely! We offer full OEM/ODM services:
- Custom logo printing (MOQ: 500 units).
- Tailored packaging design (provide your artwork or use our design team).
- Hardware/software adjustments (e.g., button layout, LED colors, voice prompts).
Q5: What is your MOQ for custom orders?
A: Standard MOQ is **1,000 units per model**, but we accept smaller trial orders for initial cooperation.
Q6: How long does it take to produce samples?
A: 3 days for standard samples. Custom designs may require 15-25 days.
3. Certifications & Quality Control
Q7: Are your products certified for international markets?
A: Yes! All products comply with:
- Safety: CE, FCC, RoHS.
- Wireless: BQB (Bluetooth Qualification).
- Batteries: UN38.3, MSDS.
Q8: How do you ensure product quality?
A: We implement a 5-step QC process:
1. Raw material inspection.
2. In-line production testing.
3. Aging test (48 hours for battery stability).
4. Final functional check (audio, Bluetooth pairing, waterproofing).
5. Random batch sampling before shipment.
4. Ordering & Logistics
Q9: What payment terms do you accept?
A: T/T (30% deposit, 70% before shipment), Alibaba Trade Assurance, or Paypal.
Q10: What is your production lead time?
A: - Standard orders: 15-25 days.
- Customized orders: 25-35 days.
Q11: Which shipping methods do you offer?
A: By sea, air, or express (DHL/FedEx). We handle customs clearance and provide door-to-door service.
5. After-Sales Support
Q12: What is your warranty policy?
A: We provide 12-24 months warranty (depends on product). Defects caused by manufacturing will be repaired or replaced free of charge.
Q13: Can you provide technical support for resellers?
A: Yes! We offer:
- User manuals in multiple languages.
- Marketing materials (product videos, high-res images).
- 24/7 customer service via email.
6. Why Choose Us?
Q14: What makes your factory competitive?
A: - 10+ years experience in audio device manufacturing.
- In-house R&D team for fast product updates.
- One-stop service from design to global delivery.
- Competitive pricing** with no middleman markup.
